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Act index » Part I - Provisions applicable throughout Victoria » Division 2 - General Offences tending to Personal Injury, or Damage to Property, &c.
17AA Threatening, indecent, offensive or insulting conduct towards an applicable customer-facing worker
(1)A person must not, without lawful excuse—towards an applicable customer-facing worker in connection with the performance of the worker's duties, knowing or being reckless as to whether the person is an applicable customer-facing worker. Penalty: 25 penalty units or imprisonment for 6 months.
(a)use language that is profane, indecent, obscene, threatening, abusive or insulting; or
(b)otherwise engage in conduct that is threatening, indecent, offensive or insulting—
(2)Without limiting subsection (1), language or other conduct is connected with the performance of a worker's duties if the language is used, or the conduct is engaged in—
(a)when the worker is—
(i)performing their duties; or
(ii)taking a break from performing their duties; or
(iii)arriving at, or leaving, a place at which they perform their duties; or
(b)in response to—
(i)a thing done or omitted to be done by the worker when performing their duties; or
(ii)a thing that the person who engages in the conduct believes the worker has done or omitted to do when performing their duties.