Corpus
Text as at 4 March 2026
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Act index » Part III - Supplementary » Division 2 - Assaulting applicable customer-facing workers

51C Meaning of applicable customer-facing worker

(a)a person who—
(i)is—
(ii)performs customer-facing duties; or
(b)a person who performs customer-facing duties in a relevant capacity for—
(ii)a retail operator; or
(2)For the purposes of subsection (1), customer-facing duties—
(a)in the case of duties performed for or as a hospitality operator or retail operator, means—
(i)working at premises attended by the operator's customers; or
(ii)delivering goods to the operator's customers; and
(b)in the case of duties performed for a shopping centre operator, means working at the retail shopping centre for which the operator is a landlord or manager; and
(c)in the case of duties performed for or as a passenger transport service provider, means—
(i)driving, operating or otherwise working aboard a vehicle or vessel used to carry the passenger transport service provider's customers; or
(ii)working at premises, or at any other place, attended by the passenger transport service provider's customers.
(3)For the purposes of subsection (1)(b), a person performs duties in a relevant capacity for an entity if the person does so—
(a)as an employee, agent or contractor of the entity; or
(b)as a volunteer for the entity; or
(c)as a worker within the meaning of the Labour Hire Licensing Act 2018 who is supplied to the entity by a provider within the meaning of that Act; or
(d)as a self-employed person within the meaning of section 5(1) of the Occupational Health and Safety Act 2004 who works on behalf of the entity; or
(e)as the sole proprietor of the entity; or
(f)in the case of the delivery of goods described in subsection (2)(a)(ii), having been engaged to do so by an entity that—
(i)receives requests for the delivery of goods; and
(ii)arranges for or facilitates the acceptance of those requests.
(4)A person may be an applicable customer-facing worker even if the duties ordinarily or primarily performed by the person do not involve interacting with customers.
(5)An emergency worker is not an applicable customer-facing worker for the purposes of this section.
(6)In this section, customer—
(a)in relation to a shopping centre operator, means a person who is the customer of a business located at the retail shopping centre for which the operator is a landlord or manager; and
(b)in relation to a passenger transport service provider, means a person who is—
(i)carried as a passenger by the passenger transport service provider; or
(ii)provided with services by the passenger transport service provider in connection with being carried as a passenger.